MOLOS POS

Legal

Refund Policy

Last updated September 22, 2026

This policy explains when MOLOS POS subscription fees can be refunded and how to ask for one.

1. Free trial first

Every new business starts with a 14-day free trial with Growth plan limits, and no payment details are needed. The trial is the time to decide whether MOLOS POS fits your business before you pay.

If you choose a paid plan before the trial ends, the paid year starts on the payment date and the trial ends at the same time. Unused trial days are not added to the paid year.

2. Subscription fees are non-refundable

Once an invoice is paid, yearly subscription fees are non-refundable, except as described in this policy. This includes unused days after cancellation, unused plan limits, and time in which the Service was not used.

3. When we do refund

We refund billing errors, including when:

  • the same invoice was paid more than once;
  • you were charged an amount different from the invoice total;
  • you paid an invoice after it had expired or been replaced by a newer one, and the payment could not be applied to your plan;
  • a payment succeeded but your plan was not activated, and we could not fix it within 3 business days of your report.

If we permanently discontinue MOLOS POS, we refund the unused part of any year you have already paid for.

4. Cancellation

You can cancel at any time from Settings → Subscription. Your plan stays active until the end of the year you paid for, any unpaid renewal invoice is cancelled, no further invoices are issued, and the remaining time is not refunded. Until that date, you can withdraw the cancellation with Keep my subscription.

5. Plan changes

Renewing the same plan before it ends adds the new year to the end of your current one, so no paid time is lost. You can pay for at most one year in advance.

Upgrades take effect as soon as their invoice is paid. The upgrade keeps your current end date, and you pay the difference between the two plans for the time that remains: the price you already paid for that year is deducted from the upgrade invoice.

The deduction only reduces the upgrade invoice and is never paid out. Years we gave free of charge are not deducted. You can move to a lower plan only after your current year ends, so that change never leaves paid time to refund.

6. How to request a refund

Email business@moloslabs.com within 30 days of the payment and include:

  • your business name and account email;
  • the invoice number and payment date shown in Settings → Subscription;
  • a short description of the problem and, if possible, proof of payment.

7. Review and processing

We review requests within 5 business days and let you know the outcome. Approved refunds, including any tax charged on the invoice, are returned through our payment partner to the original payment method where that method allows it. Otherwise, we agree another way with you, such as a bank transfer. Depending on your bank or e-wallet, the money can take up to 14 business days to arrive.

8. Refunds to your customers

Payments your customers make go to you, either in cash or through the payment provider you connected. Refunding your customers is your responsibility and follows your own policy and your provider's terms.

Voids and refunds recorded in MOLOS POS update your sales and stock records, but they do not move any money. Return cash yourself, or send the refund from your payment provider's dashboard. If a customer pays through your provider after the order was already settled or voided, the order shows the payment as Refund needed so you can return it.

9. Chargebacks

If you believe a charge is wrong, contact us before opening a dispute with your bank or payment provider so we can fix it quickly. While a chargeback is being investigated, we may pause the related subscription.

11. Changes and contact

We may update this policy, and changes apply to payments made after the update date. Questions can be sent to business@moloslabs.com. This policy forms part of our Terms & Conditions.

MOLOS POS

This browser is too old to run MOLOS POS

The app needs features your browser does not have, so the register, reports and settings cannot load safely. Nothing is wrong with your account.

We detected: your current browser

MOLOS POS works on these versions or newer:

Update your browser and open this page again. On Windows, update Chrome or Microsoft Edge. On an iPhone or iPad, update iOS in Settings, then use Safari. On Android, update Chrome from the Play Store. If the device cannot be updated, open MOLOS POS on a newer phone, tablet or computer.

Peramban ini terlalu lama untuk MOLOS POS. Perbarui peramban Anda ke salah satu versi di atas, lalu buka halaman ini lagi. Jika perangkat tidak bisa diperbarui, gunakan perangkat lain yang lebih baru.

Still stuck? Email business@moloslabs.com and include the line below.

There is no way around this page. A browser this old no longer receives security updates, and MOLOS POS handles payments and customer data, so it will not open here.