MOLOS POS

Legal

Terms & Conditions

Last updated September 22, 2026

These terms explain how your business may use MOLOS POS, what we provide and what we expect from you. Please read them together with our Privacy Policy and Refund Policy.

1. Accepting these terms

By creating an account or using MOLOS POS (the "Service"), you agree to these Terms & Conditions, our Privacy Policy and our Refund Policy. If you do not agree, do not use the Service.

MOLOS POS is built for businesses. If you sign up on behalf of a business, you confirm that you are at least 18 years old and authorised to accept these terms for that business. In these terms, "we" and "us" mean MOLOS POS, and "you" means the business and the people who use the Service on its behalf.

2. The Service

MOLOS POS is a cloud point of sale platform. It includes:

  • checkout, orders, receipts, cashier sessions and offline selling when the connection drops;
  • products, bundles, recipes, inventory, purchasing and stock transfers;
  • kitchen display, tables and QR ordering for guests;
  • customers, loyalty points and discount codes;
  • employees, roles, schedules, leave and attendance;
  • sales, expense and profit reports with data export;
  • connections to payment providers that you choose.

We may improve, change or remove features over time. If a change materially reduces what your paid plan includes, we will tell you in advance.

3. Accounts and security

  • Give accurate information when you register, confirm your email address when asked, and keep your details up to date.
  • The owner account controls the business, its branches, users, roles and permissions. You are responsible for everything done under your account, including by staff you invite.
  • Keep passwords and two-factor backup codes confidential, keep any Google account you use to sign in secure, and tell us promptly at business@moloslabs.com if you suspect unauthorised access.
  • Do not share one user account between several people to get around plan limits.

4. Free trial, plans and billing

New businesses get a free trial of 14 days with Growth plan limits. No payment details are needed to start, and nothing is charged unless you choose a paid plan. If you choose a paid plan during the trial, the paid year starts on the payment date and the trial ends at the same time.

Paid plans are billed yearly, in advance. Every plan includes the features listed above. Plans differ in their limits on users, products, inventory items, bundles, branches and orders per calendar month, and some plans remove MOLOS POS branding from receipts. Current plans and prices are shown in the pricing section and in Settings → Subscription.

  • When you reach a limit, you cannot add more of that item until you upgrade. Once the monthly order limit is reached, new sales cannot be recorded until the next calendar month starts or you upgrade. If you need more than any plan includes, contact us.
  • Prices are in Indonesian rupiah (IDR). Value added tax (PPN) is not charged at the moment. If it becomes applicable, the rate in force is shown on the invoice before you pay.
  • We may issue promo codes that reduce the price or include a higher plan for the price of the one you buy. Each code has its own conditions, such as the plans it applies to, how long it runs and how often it can be used, and the invoice shows what it took off before you pay. A promo applies to the purchase you use it on; later renewals are at the normal price of the plan you are then on.
  • Subscription payments are processed by our payment partner. Each invoice shows a date by which it must be paid. An invoice that is not paid by then expires, and a new one can be created from Settings.
  • A new plan starts once its invoice is paid. Renewing before your year ends adds the new year to the end of the current one, and you can pay for at most one year in advance.
  • An upgrade takes effect as soon as it is paid. It keeps your current end date, and the price you already paid for that year is deducted from the new plan.
  • You can move to a lower plan only after your current year ends.
  • Renewals are not charged automatically. We issue a renewal invoice shortly before your year ends, and you pay it from Settings → Subscription to continue. We never charge a saved payment method: every payment is one you make yourself against an invoice, so nothing is taken from you without you paying it.
  • We may change prices for future years with at least 30 days' notice. A change never affects a year you have already paid for.

5. Cancellation and expiry

You can cancel at any time from Settings → Subscription. Your plan stays active until the end of the year you paid for, any unpaid renewal invoice is cancelled, and no new invoice is created after that. You can withdraw the cancellation before that date.

When a trial or paid year ends without renewal, access to the dashboard and POS is paused until you choose a plan. The account owner, and other users with access to billing, can still open Settings → Subscription to pay and to export your data. We keep your data for at least 90 days after the year ends so you can return, after which we may permanently delete it. Refunds are covered by our Refund Policy.

6. Your data

You own the data you put into MOLOS POS, including products, sales, customer and employee records. You allow us to store, process and back it up only as needed to provide, secure and support the Service.

You are responsible for having a lawful basis for the personal data you record about your customers and staff, including attendance locations, and for telling them how it is used. Users with export permission can download your data as CSV at any time, including after your trial or plan has ended, for as long as we keep it. Our Privacy Policy explains how we handle personal data.

7. Payments from your customers

You can connect your own Xendit, Midtrans or DOKU account to accept QRIS, virtual account and e-wallet payments. Those payments settle directly to your merchant account under that provider's terms. MOLOS POS is not a party to sales between you and your customers.

When you connect a provider, you allow us to use your keys to check them, create payments for your orders, check their status and cancel unpaid ones on your behalf. We do not move, hold or refund your money.

You are responsible for your prices, receipts, taxes, refunds to your customers and any disputes with them.

8. Acceptable use

You must not:

  • use the Service for illegal goods, services or transactions, fraud or money laundering;
  • access another business's data, test or break our security, or interfere with the Service;
  • copy, resell or reverse engineer the Service, or use it to build a competing product;
  • upload malware or content that infringes the rights of others;
  • send automated traffic that places an unreasonable load on our systems.

9. Availability and support

We work to keep MOLOS POS available and reliable, but we do not guarantee that it will be uninterrupted or error free. We may carry out maintenance, which we try to schedule outside busy trading hours. Keep your own copies of any records that are critical to your business.

You can report a problem or suggest a feature from the Feedback page in the dashboard, or email us at business@moloslabs.com.

10. Intellectual property

The MOLOS POS software, design, logo and brand belong to us. These terms give you a limited, non-exclusive and non-transferable right to use the Service during your subscription. If you send us feedback, we may use it without any obligation to you.

11. Suspension and termination

We may suspend, lock or close a business account, or lock an individual user account, if you seriously or repeatedly breach these terms, if a payment is fraudulent or disputed, if we see signs that an account has been compromised or is being used for fraud or abuse, or if the law requires it. A lock signs the affected users out straight away and stops them signing in until we lift it.

Where possible, we will warn you first and give you time to fix the issue and export your data. You can stop using the Service at any time.

12. Disclaimers and liability

The Service is provided "as is". Reports and calculations help you run your business but are not tax, accounting or legal advice.

To the extent permitted by law, we are not liable for indirect or consequential losses such as lost profit, lost sales or lost data, and our total liability for any claim is limited to the subscription fees you paid in the 12 months before the event that gave rise to it. Nothing in these terms limits liability that cannot be limited under Indonesian law.

You agree to cover losses we suffer because of your breach of these terms or unlawful use of the Service.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, both parties will first try to resolve it in good faith through negotiation for 30 days. If it is not resolved, either party may bring it before the competent district court in Indonesia.

14. Changes to these terms

We may update these terms. For material changes, we will notify account owners by email or in the dashboard at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated terms.

15. Contact

Questions about these terms can be sent to business@moloslabs.com.

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